- Open Access
Business incubation process and firm performance: an empirical review
© The Author(s). 2017
- Received: 8 June 2016
- Accepted: 16 December 2016
- Published: 17 January 2017
Industrialization is central if any economy is to be successful and the policy attempts at industrialization involve creating systems and institutional arrangements that can help accelerate the process of industrialization. Business incubation is also a system and an institutional arrangement to help nations industrialize by developing the SME sector. This paper hopes to understand how the business incubation process influences firm performance. The methodology adopted is a comprehensive and extensive review of literature on the incubation phenomenon. The review found that firm performance is greatly enhanced when a firm avail itself to an incubation program. Revenue growth, employment or job creation, venture funding, networking and alliance building are the performance indices most impacted by the business incubation process. The paper recommends that prospective candidates for incubation should develop their market, management and financial plans to increase their chance of being selected as tenants. Also, firms are encouraged to access the value-addition services of incubation as this greatly increases their chances of firm survival, revenue growth, employment and job creation, financial resources and networking and alliance building. Furthermore, tenants should not overstay their tenancy in an incubation program as doing so reduces their chances of survival upon graduation.
- Business incubation
- Business incubation process
- Business incubator and firm performance
New venture creation and indeed established ventures operate with the intent of being successful but failure is ever present due to the environment ventures operate in. Evolutionary theorists argue “that the forces of selection that eliminate uncompetitive firms are a necessary phenomena that contributes to the maintenance of healthy populations of organizations” (Aldrich, 1999). However, the forces of selection alone cannot be allowed to determine the number of organizations operating in an economy. This has therefore, given rise to attempts at reducing the likelihood of venture failures requiring not only the development of a favorable business environment and climate, but also establishing strong institutions that will assist businesses reduce the likelihood of failure. To help venture survival, governments have developed a unique institutional arrangement called business incubation designed to help business survive and grow in the contemporary competitive environment (European Commission, 2002).
The success story of the business incubation process on firm performance has been established. Incubators as cost-effective instrument of entrepreneurial promotion (EC, 2002) have impacted positively on firm survival, turnover, employment and job creation (Weinberg et al. 1991; Mian & Suny, 1996; Headd, 2003; Al-Mubaraki & Busler, 2011; Voisey et al. 2013; Sehitoglu & Ozdemir, 2013) with the success of the incubation program dependent on its practices (Lewis et al. 2011). However, studies conducted by Schwartz (2012) and Amezcua (2010) have reported that incubation has not contributed significantly to the survival, employment and sales growth of incubated firms notwithstanding the time spent in the program. The conflict arising from these findings form the basis for this empirical review.
A review of empirical works focusing on the impact of business incubation process on firm performance is the focus of this paper. The goal is to establish the efficacy of this question: how does the business incubation process influence firm performance? What specific business performance indices are most influenced by the incubation process? Indeed, is entrepreneurial venture creation and promotion facilitated by the incubation framework? These are the questions that this review hopes to answer. This will contribute to our understanding of the incubation phenomenon and its likely impact on firm performance. The benefits of this review would benefit university and research scholars, business incubator managers, policy makers and government and indeed businesses among others on the importance of incubation in contributing to firm performance. Generally, the results and recommendations would contribute towards our understanding of the business incubation process and how it impacts firm performance.
To achieve this objective, the paper is divided into three major parts. Part one focus on the literature review covering the concepts of business incubation, business incubators, business incubation process and firm performance. Part two focuses on the methodology of the study with part three focusing on the empirical review of the related works based on the objectives of the study. Lastly, the paper provides the conclusion and recommendation.
Literature review would attempt an understanding of the basic concepts underlying the business incubation phenomenon. This section therefore, attempts to elucidate on the concepts of business incubation, business incubators, business incubation process and firm performance. The objective is to highlight and illuminate the concepts relevant to our understanding of the incubation phenomenon. The review gives us the opportunity to understand what the incubation phenomenon is, who or what an incubator is and most importantly, what the incubation process is.
The Campbell et al. (1985), Smilor (1987) and Hackett and Dilts (2004a) models of the incubation process provide a comprehensive perspective of what the incubation process is. The Campbell, Kendrick and Samuelson model is the first attempt at modeling the incubation process with Smilor extending the model by incorporating a network dimension to the model. Hackett and Dilts model gains input from the real options theory in explaining the incubation phenomenon. However, the success of any incubation program is dependent on the practices adopted by such an incubation program. Incubators size, age and local environment have an influence on its success. However, incubator’s best practice is perhaps the most important determinant of its success. Such understanding and exposition therefore, informs the decision to include same in this section.
Concept of business incubation and incubators
Business incubation is a unique institutional arrangement that is primarily concerned with developing entrepreneurial culture in a community. However, the onus remains on the entrepreneur to make the business survive, as they are prone to be affected by what Levakova (2012) calls the ‘incubator syndrome’. To Brooks (1988), the whole concept of incubation is attitudinal in that incubation fosters a community attitude of encouraging and supporting emerging firms to be successful with its success dependent on three fundamental factors: “an entrepreneurial and learning environment, ready access to monitors and investors, visibility in the marketplace” (European Commission, 2002). Levakova (2012).
The concept of business incubation is founded on the premise of increasing the survival and growth of firms by developing mechanisms that will ensure the early identification of those firms that have great potentials for success but are constrained by resources. The concept ensures that firms overcome what is called the liability of newness and the liability of smallness thereby creating innovative firms that are competitive, profitable and sustainable (Salvador & Rolfo, 2011). The incubation phenomenon is therefore, considered an enabling technology “that capacitate the functionality of critical and possibly strategic technologies” (Hackett & Dilts, 2004c). Generally, the incubation concept aims at achieving some fundamental objectives which include to create new jobs and businesses, foster a climate of entrepreneurship, commercialize technology, diversify, revitalize and accelerate growth of industry and local economies, reduce company mortality rate, reduce unemployment, increase university-incubation interaction and foster technology development (Bizzotto, 2003; Mutambi et al. 2010; Al-Mubaraki & Busler, 2011).
The objective of business incubation is achieved through business incubators. Incubators are major actors in the entrepreneurial ecosystem by linking talent, technology, capital and know-how (Todorovic & Moenter, 2010; Bejarano, 2012; Levakova, 2012; Al-Mubaraki et al. 2013). However, definitional challenges exist on what constitute business incubators or business incubation (Bergek & Norrman, 2008). Sources of this definitional challenge arise from the confusion of virtual incubators with traditional incubators that provide in-house tenancy, the inability to properly define the incubation process or define it but fail to identify with whom the incubation process occurs and the use of the terms such as science parks, technology centers etc. interchangeably (Bergek & Norrman, 2008; Hackett and Dilts, 2004a).
The general idea of what research scholars see as business incubators is that they are institutions concerned with speeding up the growth, financial and operational stability of entrepreneurial start-ups by offering them targeted services and support (EC, 2002; Bergek & Norrman, 2008; Mendoza, 2009; Levakova, 2012; Moreira et al. 2012; Masutha & Rogerson, 2014) with a strong emphasis on knowledge agglomeration, resource sharing, innovativeness and competitiveness by creating an environment which help start-ups deal with the challenges of entrepreneurial pursuit (Phan et al. 2005; Akcomak, 2009).
Bringing a network dimension to the concept, Weinberg (1991) views incubators as inter-organizational or social partnership organizations that are concerned with addressing “socially-relevant” purposes by harnessing the strength from diverse organizations. Mian (1996) and Bollingtoft and Ulhoi (2005) championed the concept of a network incubator “based on territorial synergy, physical proximity, relational symbiosis and economies of scale” with the overall aim of leveraging entrepreneurial initiative and know-how in creating and operating successful companies. In their contribution, Bergek and Norrman (2008) observe that research scholars disagree on whether a business incubator is an organization or a general term likened to an entrepreneurial support environment. To scholars such as Brooks (1988), Weinberg et al., (1991), Lalkaka (2001), and Phan et al. (2005), incubators are registered organizations that provide affordable office space, offering targeted support services with the sole purpose of nurturing small fledgling firms into healthy businesses.
Concept of business incubation process
Business incubation program, as a tool for promoting innovation and economic development (Bergek & Norrman, 2008; Al-Mubaraki & Busler, 2011), is designed to be capable of adding value to incubated companies with the intent of increasing the survival rates of such incubated companies (Bizzotto, 2003; Moreira et al. 2012). The value adding activities are generally regarded as the business incubation process with several models developed to explain the phenomenon. Bergek and Norrman (2008) cautions on the limited scope to which most of the incubation models are conceived as focusing primarily on results neglecting the interrelationship of the value added activities to other incubator activities.
Earlier researchers of the incubation phenomenon such as Campbell et al. (1985) are acknowledged as the first to develop a business incubation process model. The Campbell, Kendrick and Samuelson model has four basic ‘services’ or value addition activities, foci areas where incubators contribute to firm performance. The value addition activities starts with diagnosis of needs, which is applied to prospective incubatee’s new business proposals. When the diagnosis is successful, the successful companies selected for incubation (called incubator tenants) are monitored. The incubator tenants also enjoy additional value addition activities by way of capital investment and access to expert networks with the prospect of venture capital. The tenants then graduate from the incubation program as successful growth ventures or businesses. Hackett and Dilts (2004b), Moreira et al. (2012) in critiquing the model observes that the model is developed with the fundamental assumption that all incubated companies will survive. The Campbell model is further limited to private incubators only with it not considering the capabilities of the potential entrepreneurs, environmental barriers and a lack of a selection criterion in the selection of potential incubatees.
Smilor (1987) extended the Campbell model with an emphasis on the external environment (incubator affiliation and support systems) to the neglect of the internal processes occurring inside the incubator. He conceptualizes the incubator as a system that confers ‘structure’ and ‘credibility’ on incubatees while controlling a set of assistive resources. The incubator operates a network of support ‘services’ or value-addition activities with affiliation to the private sector, universities, government and non-profit. The incubator has internal support ‘services’ or value-addition activities in four basic ways: secretarial, administrative, business expertise and facilities. Both the external and internal support systems are designed to achieve the following objectives: economic development, technology diversification, job creation, profits, viable companies and successful products.
A model of business incubation process as developed by Hackett and Dilts (2004a) is based on the concept of ‘black-box’. The process is primarily concerned with what happens inside the incubator (its internal dynamism) with a link to its environment. The Hackett and Dilts model conceives business incubation as the selection of incubatees from pool munificence of prospective candidates who ‘enter’ into the black box of incubation. The incubatees undergo value addition activities in three ways: selection performance (which is also an aspect of selecting prospective incubatees), monitoring and business assistance intensity and resource munificence. The incubatees are then outputted from the ‘black-box’ of incubation as graduated companies having an outcome that is either success or failure. The Hackett and Dilts model has control variables of population size, state of the economy, incubator size, and incubator level of development. In summary, their business incubation process model comprises three fundamental activities: selecting weak but promising firms to be admitted to the incubation program, monitoring and assisting those that would be successful and lastly providing the requisite resources to help them develop and graduate from the incubation program as financially viable and freestanding firms.
To them selection performance refers to the degree to which the incubator behaves like an ‘ideal type’ venture capitalist when selecting emerging organizations for admission to the incubator. The selection from the pool munificence of candidate companies is done taking into consideration four characteristics: managerial characteristics, market characteristics, product characteristics and financial characteristics. It means candidate companies need to be evaluated in the light of these characteristics. Monitoring and business assistance intensity is also another value-addition activity or service offered by an incubator. As defined by Hackett and Dilts, monitoring and business assistance intensity is the degree to which the incubator observes and helps incubatees with the development of their ventures including helping them to learn from low-cost failures and containing the cost of potential failure. This is achieved through time intensity of assistance provided, comprehensiveness of the assistance provided and the quality of assistance provided. The last value addition services of the Hackett and Dilts model is what they call resource munificence which they define as the relative abundance of incubator resources, measured by the following: resource availability, resource equality and resource utilization.
Hackett and Dilts define the outcome of the incubation process as five mutually exclusive outcome states “measured in terms of incubatee growth and financial performance at the time of incubatee exit.” The outcome states are: the incubatee is surviving and growing profitably, the incubatee is surviving and growing and is on a path toward profitability, the incubatee is surviving but is not growing and is not profitable or is only marginally profitable, incubatee operations were terminated while still in the incubator but losses were minimized and incubatee operations were terminated while still in the incubator and the losses were large.
Concept of firm performance
The concept of firm performance and its measurement has bases in the fields of economics, management and accounting (Tangen, 2004). The simple objective of performance measurement is to ascertain how well an organization is functioning and is being managed given a set of criteria and standards. A broader view of the concept ensures that the interest of the organization’s publics is considered with effectiveness and efficiency being the two fundamental dimensions of performance (Moullin, 2003; Khan et al. 2011).
Neely, Gregory and Platts (2005) define a performance measurement system as the process of quantifying the effectiveness and efficiency of an organization. To Khan et al. (2011), performance measurement is the process of assigning “value to objects or events in such a way as to represent quantities, qualities or categories of an attribute.” The quantification of the performance of organizations has been based traditionally on financial criteria with dimensions such as annual sales, annual profit, number of clients, and growth among others. However, supporters of the multiple-objective school argue that performance measurements should incorporate the different stakeholders of an organization – a systemic perspective (Malina & Selto, 2004; Wu, 2009). Kennerley and Neely (2003) therefore, submit “that financial performance measures are historical in nature, provide little indication of future performance, encourage short termism, are internal rather than externally focused with little regard for competitors and customers.” Contemporary performance measurement systems have therefore, being expanded to include both financial and non-financial criteria (Laitinen & Chong, 2006) making it multidimensional in nature.
Performance measurement in incubation literature is also multidimensional. There is no acceptable performance measure in incubation literature (Phan et al. 2005) leading to incubator researchers using different performance measures. Furthermore, the definitional challenge of what incubators are has also contributed to compounding the problem of identifying a single acceptable measure of performance in incubation literature. From review of business incubation literature, the following performance indices are used: revenues, finance, venture capital funds, graduation from incubation program, firm survival, networking activity, innovative firms, organizational or firm growth, job creation, sales growth, profitability, patents registered, number of patents application, alliance, technology transfer, employment growth, technology growth or development, research and development productivity, ability to share knowledge and technology and high-tech employment.
Summary of literature review
Business incubation is a policy tool that facilitates entrepreneurial development by creatively initiating and implementing programs that focus on providing targeted resources and services. These services, which are designed to add value to entrepreneurial ventures, are structured to provide targeted and specific benefits for the incubated businesses. The Campbell, Kendrick and Samuelson, Smilor and Hackett and Dilts models of value addition activities by incubators focus on providing targeted services to firms that are selected from a pool of prospective firms. Selection is an important element of the incubation process, which is an activity distinct to incubators and this activity is present in the three models discussed in this review. The Campbell, Kendrick and Samuelson and Hackett and Dilts model focus on internal network of support provided for the selected firms for incubation while the Smilor model focus more on the external network of support from government, universities, non-profit and the private sector. In all of the models, the business incubation support infrastructure is in the form of resources, expert networks, business, secretarial, and administrative support and capital investment.
Earlier research studies on the incubation phenomenon are generally classified as incubator development studies, incubation configuration studies, incubatee development studies, incubator-incubation impact studies and studies that theorize about incubators-incubation (Hackett & Dilts, 2004a). However, the focus of this review addresses the following questions: does the value addition activities by business incubators have any impact on the firm performance? In other words, does business incubation process have any influence on the performance of the incubated or graduated firms? In what specific ways does the performance of the incubatees or graduated firms impacted? What performance measure is most impacted by the business incubation process? These are the questions this review hopes to achieve.
The methodology adopted for this review was based primarily on review of articles related to the business incubation process and firm performance. The choice of the articles reviewed and included in this paper especially under the empirical review section was dependent on whether the article is empirical in nature. Non-empirical articles were used for the literature review section while empirical articles were used for the empirical review section. The inclusion of only empirical articles in the empirical review section is to highlight the major findings reported by the studies, which will help in achieving the study’s objective of assessing the influence of the business incubation process on firm performance. Furthermore, the time frame covered the period of 1999 to 2012. Only one article was selected in the period before 2000. Nine articles were selected within the period 2000 to 2009 and seven covering 2010 to 2012. Therefore, 41% of the articles selected covered 2010 – 2012 and 53% covered 2000 – 2009. The selection of the papers was therefore, reasonably spread over the period under study.
The selected articles proxied business incubation process as selection of prospective incubatees, monitoring of the firms selected for incubation, provision of business assistance, professional management services and capital/finance to the tenants, and access to incubator internal and external expert networks while firm performance is proxied by firm growth, firm survival/failure, employment/job creation, research and development productivity, research and development expenditure, revenue/sales growth, patents, venture funding and networking/alliance capability. The choice of the inclusion of the empirical studies is therefore, based on the business incubation process and firm performance indices as defined above.
An Internet search of the keywords business incubation, business incubator, technology business incubator, university incubator, network incubator, virtual incubator and firm or new venture performance provided the articles used for this review. The online database used for the Internet search included Google Scholar, EBSCO HOST, Science Direct, Springer Link, Wiley, JSTOR, Emerald, GALE, Pro-quest e-Library and ICAST Gateway. These databases produced journal articles, conference papers, working papers and academic theses, with the selection of an article dependent on the appropriateness of such a article to the objectives of this review. In other words, an article inclusion is dependent on whether it fits the overall objective of the review.
The search returned thirty-one (31) studies on the business incubation process and firm performance with only about twenty-two (22) including some aspects of the variables defined in this study that can satisfy the stated objectives. Nine (9) out of the thirty-one (31) were rejected due to the fact that their variable definition and objectives was in contrast to the objectives and variable definition of this study. Out of the twenty-two (22), five (5) had similar research design with this study but could not be accessed and hence excluded. Its exclusion has not affected the research conclusions. Therefore, a total of fourteen (14) articles were rejected with only seventeen (17) studies used. Out of the seventeen studies, thirteen (13) are journal articles, two (2) each for thesis and discussion papers. The seventeen (17) studies were included because they had similar research design and variable definition with this study and were considered relevant in achieving the stated objectives of this review.
In contemporary society today, business incubation is regarded as an important tool that has the capacity to support businesses to survive and grow. This paper has sufficiently addressed the fundamental questions raised in this review. Evidence shows that the incubation process improves firm performance. Arguing further, the review shows that the most impacted performance measures in incubation research in the order of importance is firm survival, revenue growth, employment or job creation, venture funding and networking and alliance building. Clearly, this review supports the efficacy of incubators as framework to enhance tenants or graduated firm performance, supporting the view that incubation is a tool that supports entrepreneurial promotion and new venture creation. Indeed, the evidence supports incubation as powerful instruments that must be encouraged and supported as an important component of the entrepreneurial ecosystem, as a framework for business support and the proliferation of new ventures.
To expand and promote incubation as a confirmed promoter of entrepreneurial promotion and SME proliferation, all tiers of government must be encouraged to promote the establishment of incubators and build their capacity to support emerging and new ventures. This recommendation derives from the fact that as confirmed promoters of entrepreneurship, the more capacity is built for incubators and the more support from government, the more equipped they will be able to contribute to entrepreneurship promotion. Indeed, emerging businesses with new ideas would greatly benefit if they participate in the incubation program as participation increases significantly their chances of survival, revenue growth and job creation.
Furthermore, this review encourages new and emerging businesses to avail themselves the business assistance, monitoring, expert networks, resource munificence and advisory services provided by incubators as these value addition activities have the potential of improving their ability to source for finance, improve patents application and the building of alliance. The study also recommends that incubator’s capacity to leverage knowledge flows from its expert external network should be deepened so that incubatees and prospective incubatees should benefit to increase their chances of survival. Also, the study recommends that tenants should not overstay their tenancy in an incubation program as doing so reduces their chances of survival upon graduation. Finally, prospective incubatees to increase their chances of acceptance in an incubation program should creatively focus on improving their market, management and financial proposals since incubators focus on these factors in the selection of businesses to be incubated.
Further research should be conducted to illuminate the blurry aspects reported by few scholars concerning firm participation in an incubation program which they claim does not contribute to firm survival. More comprehensive research studies in this dimension would be helpful. Empirical research would definitely throw more light in this direction. Furthermore, more studies in the area of technology incubators or university incubators not having a significant impact on the transfer of technology would also benefit incubation research.
We wish to acknowledge the contribution made by Mr. Msoo Mee, Executive Director of the Benue Business Incubation Program, Benue State, Nigeria for his inputs during the development of this manuscript. His contribution is highly relevant given his practical experience with the incubation program and process in Nigeria. I also wish to acknowledge Dr. S. Kpelai of the College of Management Science, University of Agriculture for his insight during the development of this manuscript. Their contribution is highly appreciated.
This study is funded by the Federal University, Wukari, Nigeria.
FAA modified the topic and structure of the work while NK read through the work with some modifications and inputs to the content of the work. IAS conceived the idea of the study and carried out the research and write-up of the work. All authors read and approved the final manuscript for submission to the Journal of Global Entrepreneurship Research.
The authors declare that they have no competing interests.
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